Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of this www.innovassynth.com website.

These Terms and Conditions of Use (“Terms”) govern your use of our website www.innovassynth.com (“Platform”). The Platform is operated and maintained by INNOVASSYNTH TECHNOLOGIES (INDIA) LIMITED, a Company incorporated under the Companies Act, 1956 having CIN: U24110MH2001PLC134105, and having its Registered Office at Innovassynth Technologies (India) Limited, Old Mumbai – Pune Road, Khopoli Raigarh MH 410203 IN. For the purpose of these Terms, wherever the context so requires, “you”, “user”, or “User” shall mean any natural or legal person who accesses the Platform. The terms “Company”, “we”, “us” or “our” shall mean Innovassynth Technologies (India) Limited.

Please read these Terms carefully before you use the Platform. If you do not agree to these Terms, you may not use the Platform. By ordering products from or even merely using the Platform, you shall be contracting with us and you signify your acceptance to these Terms and other Company policies (including but not limited to the Privacy Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you use the Platform, and creates a legally binding arrangement to abide by the same.

AMENDMENTS

These Terms are subject to modifications. We reserve the right to modify or change these Terms and other Company policies at any time by posting the modified documents on the Platform without notice. You shall be liable to update yourself of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms and other Company policies and note the changes made on the Platform. Your continued usage of the Platform after any changes is posted constitutes your acceptance of the amended Terms and other Company policies. As long as you comply with these Terms, the Company grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms, you also accept and agree to be bound by the other terms and conditions and Company policies (including but not limited to the Privacy Policy) as may be posted on the Platform from time to time.

GENERAL TERMS AND CONDITIONS

Before purchasing products on the Platform, the User shall complete the registration process for an account as may be prescribed from time to time.

ACCOUNT

If you create an account on the Platform, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us and your payment information. You may not use false or misleading information in connection to your account, or trade on the name or reputation of others, and Company may change or remove any information that it considers inappropriate or unlawful, or otherwise likely to expose Company to claims of third parties. You agree that we may take steps to verify the accuracy of information you have provided to us.

You are responsible for taking reasonable steps to maintain the confidentiality of your username and password. You must immediately notify Company of any unauthorized uses of your information, your account or any other security breaches. We shall not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

We reserve the right to refuse access to the Platform, terminate the User account, remove, or edit content, or cancel orders at our sole discretion.

PURCHASES

If you wish to purchase any product or service made available on the Platform (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, but not limited to, your credit or debit card number, the expiration date of your card, your billing address, your shipping information and any other payment details as selected by you.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment methods supplied by you in connection with a Purchase; and that (ii) the information you supply to us is true, correct, and complete.

We may employ the use of third-party services to facilitate payment and the completion of a Purchase. By submitting your information, you grant us the right to provide the information to such third parties subject to the Privacy Policy.

We reserve the right to refuse or cancel your purchase order at any time for reasons including, but not limited to product or service availability, errors in the description or price of the product or service, error in your order or for any other reasons.

Unless provided otherwise, the products and services which are presented to you do not constitute an offer of sale but a general presentation or a mere invitation of the range of the products and services that we manufacture, market, sell and distribute. We reserve the right to cancel any order request as we may deem fit without assigning any reasons whatsoever. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Orders can be delayed due to COVID-19. Rest assured, we are going to deliver your products at the earliest. Shipping and Billing address can be different. You can do so by filling in your address as the “billing address” and the address you wish to ship your order to, as the “shipping address”.

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. We shall intimate you the estimate time of delivery once you receive an acceptance of an order. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location.

CONTESTS, SWEEPSTAKES AND PROMOTIONS

Company may, from time to time, run contests, sweepstakes, or other promotions (collectively, “Promotions”) on the Platform. Such Promotions may be governed by rules that are separate from these Terms . If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion are in conflict with these Terms, the Promotion rules shall supersede the Terms.

REFUNDS

We hope that you will be pleased with your Purchase. Should you wish to return anything that has been bought from us, we shall be happy to refund the Purchase provided that the product is returned within 30 days of the date of delivery.

Material Return Policy

Returns will not be accepted under the following conditions:

• Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged;
• Product Label is tampered with;
• Product has been used or altered;
• If request is initiated after 30 days from the date of delivery;
• Without raising return request accompanied by valid rejection report mutually agreed with Innovassynth Team.

SUSPENSION AND TERMINATION OF ACCOUNT

Termination by User

User may terminate the account by not accessing the Platform, but no termination hereunder shall affect obligations incurred by you as a User with regard to a Purchase made through the Platform.

Termination by Company

Company reserves the right to terminate a User account without assigning any reason at its discretion.

In the event that User has breached any of the provisions of the Terms or any of the rules and policies, documents, terms and conditions of the Platform or where Company is unable to verify or authenticate any information provided by User; or Company believes that User’s actions may cause legal liability to us, we may terminate the User’s registration at our discretion.

Without limiting other remedies that Company may pursue, Company may at its sole discretion, take such action as it deems fit including limiting the User’s activity, removing User’s information, temporarily/indefinitely suspending or terminating or blocking a User, and/or refusing to provide a User with access to the Platform or initiating any legal action as it may deem fit.

Omission not Waiver

No actions, omissions or decisions taken by Company shall waive any rights or claims that Company may have against the User. A User who has been suspended or blocked may not register or attempt to register with the Platform in any manner whatsoever until such time that such User is reinstated by Company at its sole discretion.

Notwithstanding the above, if User breaches these Terms or the rules and policies and other documents provided on the Platform, Company reserves the right to recover any amounts due and owed by User to Company and to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or other proceedings against User.

All provisions of the Terms which by their nature should survive termination shall survive termination.

PRIVACY

Please review our Privacy Policy which also governs your visit to the Platform, to understand our practices. We only use the User information in the manner described in the Privacy Policy. If User does not agree to User information being used in this way, please do not use the Platform. The Privacy Policy is accessible at www.innovassynth.com/privacy-policy/

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, Country, State, District, Postal code, City
• Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Platform or when you access the Platform by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Platform with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

We may use third-party service providers to monitor and analyse the use of the Platform. The User hereby agrees to their Usage Data being monitored and analysed by such third-parties.

COMMUNICATIONS

We may contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us at marketing@innovassynth.com

PROHIBITED USES

You may use the Platform only for lawful purposes and in accordance with the Terms. You agree not to use the Platform:

1. In any way that violates any applicable national or international law or regulation.
2. For exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
3. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
4. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
5. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm, or offend Company or users of the Platform or expose them to liability.

Additionally, you agree not to:

1. Use the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with a third party’s use of the Platform, including their ability to engage in real-time activities through the Platform.
2. Use any robot, spider, or other automatic devices, process, or means to access the Platform for any purpose, including monitoring or copying any of the materials on the Platform.
3. Use any manual process to monitor or copy any of the materials on the Platform or for any other unauthorized purpose without our prior written consent.
4. Use any device, software, or routine that interferes with the proper working of the Platform.
5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful to the Platform.
6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform.
7. Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
8. Take any action that may damage or falsify the Company rating.
9. Otherwise attempt to interfere with the proper working of the Platform.

NO USE BY MINORS

The Platform is intended only for access and use by individuals who are at least eighteen (18) years old and have received relevant authorisation from their respective organisations. By accessing or using the Platform, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to make a Purchase and abide by all the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the Platform and from making any Purchase.

INTELLECTUAL PROPERTY

The Platform and its original content, features and functionality are and will remain the exclusive property of INNOVASSYNTH TECHNOLOGIES (INDIA) LIMITED and its licensors. The Platform is protected by copyright, trademark, and other laws of India and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of INNOVASSYNTH TECHNOLOGIES (INDIA) LIMITED.

LINKS TO OTHER SITES

Our Platform may contain links to third-party websites or services that are not operated by us. We strongly advise you to review the terms and conditions of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY, OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEB SITES OR SERVICES.

DISCLAIMER OF WARRANTY

THESE PRODUCTS ARE PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PLATFORM, THEIR CONTENT, AND ANY PRODUCTS OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION FOR THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PRODUCTS ON THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE PLATFORM, THEIR CONTENT, OR ANY PRODUCTS OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE PLATFORM OR ANY PRODUCTS OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER, IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GOVERNING LAW

These Terms shall be governed and construed by the laws of the Republic of India and the courts at Mumbai shall have exclusive jurisdiction over all matters and disputes arising out of and relating to a Purchase or the use of the Platform.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Platform and supersede and replace any prior agreements we might have had between us regarding the Platform.

WAIVER AND SEVERABILITY

No waiver by Company of any term or condition outlined in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

ERROR REPORTING AND FEEDBACK

You may contact us either directly at itil@innovassynth.com or via third-party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Platform (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in or to the Feedback; (ii) Company may have developed ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party, and (iv) Company is not under any obligation of confidentiality concerning the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute, and commercialize) Feedback in any manner and for any purpose.